Privacy Policy
Last updated: 15 November 2025
1. Overview
This Privacy Policy explains how Run Free Coaching (“we”, “our”, “us”) collects, uses, stores, and discloses your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website runfreecoaching.com, purchasing running plans, or accessing our coaching services, you consent to the collection and handling of your personal information as outlined in this Policy.
2. What Personal Information We Collect
2.1 Information You Provide
When you purchase a product or service or contact us, you may provide:
Full name
Email address
Billing and postal address
Payment information (processed securely; not stored by us)
Optional information voluntarily shared during coaching (e.g., running background, goals)
2.2 Information Collected Automatically
When visiting our website, we may automatically collect:
IP address
Device information and browser type
Pages visited, session duration, and referring URLs
Cookie and analytics data
This information helps us maintain and improve site performance and security.
3. Why We Collect Personal Information (APP 3 & 6)
We collect, hold, and use your personal information to:
Process payments and deliver purchased running plans
Provide coaching services, including chat-based communication
Communicate order updates and customer support
Improve our website, content, and user experience
Send optional marketing communications (you may opt out at any time)
Comply with legal and regulatory obligations
We will not use your information for purposes beyond those you would reasonably expect.
4. Sensitive Information
We do not specifically request sensitive information.
If you voluntarily provide training-related health information (e.g., injury history) as part of coaching, it will be treated securely but is not required for purchase.
5. How We Store and Protect Your Information (APP 11)
We take reasonable technical and organisational measures to protect your information from:
Unauthorised access
Misuse or interference
Loss
Unauthorised modification or disclosure
This includes secure servers, encryption where appropriate, and restricted system access.
6. Payment Information
Payments made through runfreecoaching.com are processed securely by third-party payment providers such as [Stripe/PayPal – replace with your actual processor].
We do not store complete credit card details on our servers.
7. Disclosure of Personal Information (APP 6 & 8)
We do not sell or rent your personal information.
We may disclose your information to:
Payment processors
Website hosting and IT service providers
Email and marketing platforms
Analytics and security services
Legal authorities where required by law
Some service providers may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure the recipient complies with protections consistent with the Australian Privacy Principles (APP 8).
8. Cookies and Tracking Technologies
We use cookies and similar technologies for:
Website functionality
Checkout and login
Analytics and performance
You may disable cookies in your browser, though some features may not function fully.
9. Access and Correction (APP 12 & 13)
You may request:
Access to the personal information we hold about you
Correction of inaccurate or outdated information
Requests can be made via the contact details in section 13.
We will respond within a reasonable timeframe.
10. Direct Marketing (APP 7)
We may send emails about new training content, offers, or updates.
You may unsubscribe at any time using the link provided or by contacting us.
11. Data Retention
We retain personal information only as long as necessary to:
Provide our services
Meet legal, tax, or regulatory obligations
Resolve disputes
Information is securely destroyed when no longer required.
12. Complaints
If you believe your privacy has been breached, please contact us first so we can address your concerns promptly.
If you are not satisfied with our response, you may lodge a complaint with:
Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au
13. Contact Us
For privacy questions, concerns, or access/correction requests, contact:
Run Free Coaching
Email: thomas@runfreecoaching.com
Address: 7 Currey Street, Brassall, QLD, Australia
14. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or obligations. Updated versions will be published on this page with a new “Last updated” date.
TERMS & CONDITIONS
Run Free Coaching
Effective: 15 November 2025
1. Introduction
These Terms & Conditions (“Terms”) govern your use of the website runfreecoaching.com and the purchase of running plans, coaching services, and any related products offered by Run Free Coaching (“we”, “our”, “us”).
By accessing our website or purchasing a service, you agree to be bound by these Terms.
2. Services Provided
Run Free Coaching provides:
Online running plans
Personalised coaching delivered via chat
Educational content related to running and training
These services are for general fitness and educational purposes only and are not medical advice.
3. Eligibility
To use our services, you must:
Be at least 18 years old
Provide accurate and complete information during checkout
Have no medical condition that prevents you from safely participating in exercise without medical clearance
4. User Responsibilities
You agree to:
Provide accurate information when creating an account or purchasing
Follow training plans responsibly
Seek medical advice before beginning any new exercise program
Not misuse or share copyrighted training plans or coaching content
You are responsible for your own health, training decisions, and physical safety.
5. Payment & Pricing
All prices are listed in Australian Dollars (AUD).
Payments are processed securely through [Stripe/PayPal – replace with your provider].
You agree to pay all applicable fees at the time of purchase.
6. Delivery of Digital Products
Running plans and coaching services are delivered digitally through:
Downloadable files
Email
Chat-based communication
Most plans are delivered immediately upon purchase unless stated otherwise.
7. Intellectual Property
All content on runfreecoaching.com—including training plans, coaching messages, text, images, videos, and branding—is the intellectual property of Run Free Coaching.
You may not:
Resell
Redistribute
Reproduce
Republish
any of our content without written permission.
8. Limitation of Liability
To the maximum extent permitted by Australian law:
Run Free Coaching is not liable for injuries, health issues, or damages arising from use of training plans or coaching.
All training advice is general in nature and may not suit every individual.
Nothing in these Terms excludes rights granted under the Australian Consumer Law (ACL).
9. Australian Consumer Law
Our goods and services come with guarantees that cannot be excluded under the ACL.
You may be entitled to:
A replacement or refund for a major failure
Compensation for reasonably foreseeable loss
A repair or replacement for minor issues
See our Refund Policy below for full details.
10. Termination
We may suspend or cancel access to coaching services if:
Payment is not completed
Abuse, harassment, or inappropriate behaviour occurs
Terms are violated
You may cancel future recurring services at any time (if applicable).
11. Changes to Terms
We may update these Terms from time to time.
The updated version will be posted on runfreecoaching.com with a revised date.
Continued use of the website indicates acceptance of updated Terms.
12. Contact Information
Run Free Coaching
Email: thomas@runfreecoaching.com
Address: 7 Currey Street, Brassall, QLD, Australia
REFUND POLICY
Run Free Coaching
Effective: 15 November 2025
This Refund Policy follows the requirements of the Australian Consumer Law (ACL).
1. Change of Mind
Because running plans and coaching services are digital products delivered instantly, we do not offer refunds for change of mind, mistaken purchase, or customer preference.
2. Digital Product Issues
You are entitled to a repair, replacement, or refund if a digital product:
Fails to download
Is faulty, corrupted, or incomplete
Does not match its description
Cannot be delivered due to an error on our end
We will attempt to fix the issue first.
If it cannot be resolved in a reasonable time, you may request a refund.
3. Coaching Services
Refunds may be provided where:
Services were not delivered as promised
There is a major failure, as defined by the ACL
The service is significantly different from what was advertised
We do not provide refunds where:
You stop training
You choose not to engage with the coaching
You do not achieve desired fitness or race outcomes
Injury, illness, schedule changes, or personal circumstances prevent you from training
4. Subscriptions (if applicable)
If you use a subscription service (e.g., ongoing coaching):
You may cancel future billing at any time
Fees already paid are not refundable unless required by law
5. How to Request a Refund
Email: thomas@runfreecoaching.com
Include:
Your full name
Date of purchase
Description of the issue
Any supporting screenshots or evidence
We will respond within a reasonable timeframe.
6. Contact
Run Free Coaching
Address: 7 Currey Street, Brassall, QLD, Australia
Email: thomas@runfreecoaching.com
TRAINING & COACHING DISCLAIMER
Run Free Coaching
1. General Fitness Advice Only
The training plans and coaching provided by Run Free Coaching are for general fitness, guidance, and educational purposes only.
We are not medical professionals and do not diagnose, treat, or prevent medical conditions.
2. Not a Substitute for Medical Advice
You should consult a qualified medical professional before beginning:
A new exercise program
A high-intensity or long-distance training plan
Exercise after injury, illness, or surgery
All training undertaken is at your own risk.
3. Physical Risks
Running and endurance training involve inherent risks, including:
Injury
Fatigue
Overtraining
Aggravation of existing conditions
By using our plans, you acknowledge these risks and accept full responsibility for your training decisions.
4. Individual Results May Vary
Outcomes such as fitness improvement, race times, or injury reduction cannot be guaranteed.
Your results depend on:
Consistency
Health status
Environmental conditions
Personal training decisions
5. Limitation of Liability
To the extent permitted by Australian law, Run Free Coaching is not liable for:
Injuries or health issues arising from training
Misinterpretation of advice
Actions taken based on coaching messages
Losses related to training interruptions
Nothing in this disclaimer limits your rights under the Australian Consumer Law.
6. Contact
For questions regarding this disclaimer, contact:
thomas@runfreecoaching.com